Innovation award for i-SITE
A vision to radically transform the customer experience in New Plymouth’s i-SITE has led to a national innovation award for New Plymouth District Council.
The interactive conversation tables at the visitor information facility at Puke Ariki, which allow visitors to personalise their
searches for accommodation, cafes, bars and restaurants, activities and events and other services, won them the ALGIM Innovation Award for 2011.
The tables have proved to be extremely popular with both staff and customers. They utilise Google Maps with layers of information displayed according to the user’s interests, share information with the website and use a common administration system that updates information on the tables and website.